Terms and Conditions

Last updated: September 2026

These Terms & Conditions govern your use of the Campus & Legal website and the services provided by Campus & Legal.

Please read them carefully before instructing us or purchasing a service.

1. About Campus & Legal

Campus & Legal is a trading name of:

Swift Justice Ltd
Company Registration Number: 15792717
Registered in England and Wales
Registered Office: 2B Strathmore Gardens, London, N3 2HL

References to "Campus & Legal", "we", "us" or "our" mean Swift Justice Ltd trading as Campus & Legal.

You can contact us at:

Email: team@campusandlegal.co.uk

2. What We Do

Campus & Legal provides student-focused legal support in areas including:

• University and academic disputes

• Housing

• Work and employment

• Money and contractual disputes

• Rights and discrimination

• Other related civil and public law matters

The precise service we agree to provide will depend on your individual matter.

Submitting an enquiry does not mean that we have accepted your case.

3. When We Become Instructed

A solicitor-client or other professional-client relationship is not created simply because you:

• Visit our website

• Send us a message

• Complete an enquiry form

• Upload documents

• Book an appointment

• Have an initial conversation with us

We will confirm when we have agreed to act for you.

Where appropriate, you will receive an engagement confirmation setting out:

• The work we have agreed to undertake

• The scope of our involvement

• The fee

• Any relevant limitations

• Who will carry out the work

• Any important regulatory information

• Any additional terms applying to the matter

Your engagement confirmation and any specific funding agreement will form part of the agreement between you and Campus & Legal.

If there is a conflict between these general Terms & Conditions and specific written terms agreed for your matter, the specific terms will normally take priority.

4. Our Approach

We aim to provide clear, practical and focused support.

We will normally begin by understanding the problem, reviewing the relevant material and identifying the key legal or procedural issues.

Depending on the service agreed, our work may include:

• Reviewing documents and evidence

• Providing legal or procedural advice

• Assessing potential claims or challenges

• Preparing written correspondence

• Drafting complaints

• Drafting appeals

• Preparing representations

• Assisting with case strategy

• Supporting negotiations

• Preparing matters for further legal action

• Working with other professionals where appropriate

The work included in your particular matter will be confirmed separately.

5. Scope of Our Services

We are responsible only for work we have expressly agreed to undertake.

For example, an instruction to review an academic appeal does not automatically mean that we have agreed to:

• Conduct further correspondence with the university

• Prepare an OIA complaint

• Advise on immigration consequences

• Commence court proceedings

• Monitor future deadlines

• Represent you at a hearing

Additional work can be agreed separately.

This helps ensure that you understand exactly what is included before incurring additional costs.

6. Regulatory and Professional Status

Legal services in England and Wales include both regulated and unregulated activities.

Campus & Legal will only provide services that it, or the individual delivering the service, is legally permitted to provide.

Certain activities are reserved by law and can only be undertaken by appropriately authorised persons. These include certain rights of audience, the conduct of litigation and other reserved legal activities.

Campus & Legal will not undertake a reserved legal activity unless the person providing that service is legally entitled to do so.

Where a matter requires work outside the services we are permitted to provide, we may:

• Limit our work to the unreserved aspects of the matter

• Recommend that you obtain assistance from an authorised professional

• Refer you to another provider

• Work alongside an appropriately authorised lawyer where this has been agreed

Any advocacy or representation will only be undertaken where legally permitted and expressly agreed.

Where relevant, we will explain the regulatory status of the person providing your service before substantive work begins.

7. Immigration Matters

Immigration advice and immigration services are separately regulated in the United Kingdom.

Campus & Legal will only provide immigration advice or immigration services where the person providing that service is legally authorised or otherwise permitted to do so.

Where we are not authorised to provide a particular immigration service, we may provide support on a related non-immigration matter or refer you to an appropriately regulated immigration adviser or legal professional.

8. Your Responsibilities

To help us provide an effective service, you agree to:

• Provide information that is accurate to the best of your knowledge

• Tell us about important deadlines

• Provide relevant documents promptly

• Respond to reasonable requests for information

• Tell us if your circumstances change

• Tell us if you receive new correspondence or decisions relevant to the matter

• Avoid deliberately withholding information that may materially affect our assessment

We rely on the information and documents provided to us.

Our advice may change if the facts change or if relevant information was not previously disclosed.

9. Deadlines

Legal and procedural matters can involve strict deadlines.

You should tell us immediately about any deadline affecting your matter.

Submitting an enquiry shortly before a deadline does not mean that we have agreed to protect that deadline.

Unless we expressly confirm otherwise in writing, you remain responsible for complying with deadlines until we have formally accepted responsibility for the relevant step.

We may decline urgent work where there is insufficient time to provide the service properly.

10. Our Fees

Our fees depend on the type, complexity, urgency and scope of the work.

We may offer:

Fixed Fees

Where the work can be clearly defined, we may agree a fixed fee.

The fixed fee covers only the work described in the agreed scope.

If additional work becomes necessary, we will explain this before undertaking work outside that scope wherever reasonably possible.

One-Off Advice

You may instruct us for a specific piece of work without committing to ongoing representation.

Examples include:

• Case reviews

• Document reviews

• Written advice

• Drafting

• Appeal assessments

• Complaint assessments

• Second opinions

Ongoing Support

For more complex matters, we may agree a fee structure covering several stages of work.

The scope and payment arrangements will be confirmed before work begins.

11. Prices Shown on the Website

Prices described as "from" prices are starting prices only.

The precise cost will depend on the work required.

Before accepting paid work, we will normally confirm the applicable fee or explain how the fee will be calculated.

Where we become aware that additional work may be required, we will explain the likely additional cost before undertaking it wherever reasonably practicable.

Mandatory third-party costs known in advance will be identified where relevant.

12. Fixed Fees

Where a fixed fee has been agreed, it applies to the defined scope stated in your engagement confirmation.

A fixed fee does not automatically include work arising from:

• New allegations or issues

• Additional decisions

• New proceedings

• Substantial additional documents

• An appeal from the original matter

• Court or Tribunal proceedings

• Third-party professional services

• Work materially outside the original instructions

If the scope changes, we will discuss the position with you.

We will not simply increase an agreed fixed fee without explaining why additional work is required.

13. No Win, No Fee Arrangements

Some eligible cases may be suitable for a no win, no fee or other outcome-based funding arrangement.

Availability is not automatic.

We may consider factors including:

• The legal merits of the case

• Available evidence

• Likely compensation

• Limitation periods

• Recoverability

• Enforcement prospects

• The likely work required

• Litigation and procedural risk

Where we agree to provide services under a no win, no fee arrangement, you will receive a separate written funding agreement explaining the applicable terms.

That agreement will explain:

• What work is covered

• What amounts may become payable

• Any applicable success fee

• Any deductions that may be made from compensation

• What happens if the case is unsuccessful

• What happens if you end the agreement early

• Any expenses or third-party costs for which you may remain responsible

The separate funding agreement will take priority over these general terms in relation to funding.

Nothing on our website guarantees that your matter will qualify for a no win, no fee arrangement.

14. Third-Party Costs

Some matters may involve costs charged by organisations other than Campus & Legal.

These could include:

• Court or Tribunal fees

• Barristers' fees

• Solicitors' fees

• Expert fees

• Medical reports

• Translation or interpretation fees

• Process servers

• Application fees

• Other professional costs

We will explain known third-party costs where they are relevant to the work we are undertaking.

Unless expressly agreed otherwise, third-party charges are not included within our fee.

We will not incur a material third-party cost on your behalf without obtaining your agreement where practicable.

15. Payment

Unless agreed otherwise, payment may be required before work begins.

Payment may be made using the payment methods made available to you.

Where payment is due in stages, the payment schedule will be confirmed separately.

If an amount remains unpaid, we may suspend work after giving reasonable notice where it is appropriate and lawful to do so.

We will not suspend work in a manner designed to unfairly prejudice you.

16. Your Right to Cancel

If you are a consumer and enter into a contract with us online, by telephone or otherwise at a distance, you will normally have a legal right to cancel the service contract within 14 days after the contract is entered into.

You do not need to provide a reason.

To cancel, you can send us a clear statement that you wish to cancel.

You can contact us at:

Email: team@campusandlegal.co.uk

or

Swift Justice Ltd trading as Campus & Legal
2B Strathmore Gardens
London
N3 2HL

17. Starting Work During the Cancellation Period

Legal matters are often time-sensitive.

You may therefore ask us to begin work before your 14-day cancellation period has expired.

Where legally required, we will ask you to expressly request that work begins during the cancellation period.

If you then cancel after work has started, you may be required to pay a proportionate amount for services already supplied, to the extent permitted by law.

Where a service has been fully performed during the cancellation period following the necessary request and acknowledgements from you, your statutory cancellation right may come to an end.

Nothing in these terms removes any cancellation rights you have under consumer law.

18. Cancelling After the Cooling-Off Period

You may tell us that you no longer want us to continue working on your matter.

Where you end our instruction, you will be responsible for fees and properly incurred costs relating to work already carried out, subject to your statutory rights and any separate agreement governing the matter.

Any refund due will be calculated fairly by reference to the circumstances and work undertaken.

Different termination provisions may apply to a no win, no fee arrangement and will be explained in the relevant funding agreement.

19. When We May Stop Acting

There may be circumstances where we cannot reasonably continue working on a matter.

Examples may include:

• A conflict of interest arises

• You ask us to act unlawfully or improperly

• Required information is repeatedly not provided

• The professional relationship has irretrievably broken down

• Continuing would breach a legal or regulatory requirement

• Fees remain unpaid

• The matter falls outside our permitted scope of services

• We no longer have sufficient time or information to act competently

Where reasonably possible, we will explain the position and give appropriate notice.

20. No Guarantee of Outcome

Legal disputes involve uncertainty.

We may give you an assessment of:

• Strengths and weaknesses

• Evidence

• Legal arguments

• Procedure

• Risk

• Possible outcomes

Any such assessment is professional judgment based on the information available at the time.

We cannot guarantee that:

• An appeal will succeed

• A complaint will be upheld

• A university will change its decision

• A landlord or employer will agree with your position

• A claim will succeed

• Compensation will be recovered

• A court, Tribunal, regulator or other decision-maker will reach a particular outcome

Previous results do not guarantee future outcomes.

21. Advice Is Based on the Information Available

Our work is based on:

• The information you provide

• Documents available to us

• Relevant law and procedure

• The scope of work agreed

• The circumstances known at the time

If significant new information becomes available, our assessment may change.

Unless expressly agreed, we are not responsible for updating completed advice because the law or facts subsequently change.

22. Website Information

Information published on the Campus & Legal website is provided for general information.

It is not tailored legal advice.

Reading an article, guide, practice-area page or other website material does not create a professional relationship between you and Campus & Legal.

You should not rely on general website information as a substitute for advice about your particular circumstances where individual advice is required.

Law and procedure can change and website material may not always reflect the most recent development.

23. Communications

We may communicate with you by:

• Email

• Telephone

• Video call

• Messaging services

• Online forms

• Client portals

• Other agreed electronic methods

Electronic communication carries inherent risks, including delay, interception and delivery failure.

Please check important messages and tell us if your contact information changes.

24. Confidentiality

We treat information relating to your matter confidentially.

We will not ordinarily disclose confidential information without your authority unless disclosure is:

• Required by law

• Required by a court or competent authority

• Necessary to protect legal rights

• Otherwise lawfully permitted or required

Where we work with another professional on your matter, relevant information may be shared with them where appropriate.

Our handling of personal information is explained further in our Privacy Policy.

25. Legal Professional Privilege

Whether communications are protected by legal professional privilege depends on the nature of the communication, the service being provided and the legal status of the person providing it.

You should not assume that every communication with Campus & Legal will attract legal professional privilege.

Where this issue is relevant to your matter, we will explain the position where appropriate.

26. Documents

You should retain your own copies of important original documents.

Unless specifically requested, please do not send irreplaceable original documents by post.

We may store files electronically.

Our retention and data-handling practices are described in our Privacy Policy.

27. Use of Technology

We may use technology to assist with:

• Administration

• Document management

• Legal research

• Case organisation

• Drafting support

• Data processing

• Internal analysis

This may include appropriately selected artificial intelligence tools.

Technology does not replace responsibility for substantive professional work.

Where technology is used, we remain responsible for the service we have agreed to provide.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

28. Third-Party Professionals

Where your matter would benefit from another professional, we may suggest or help coordinate assistance from:

• Solicitors

• Practising barristers

• Immigration advisers

• Mediators

• Experts

• Accountants

• Other specialist professionals

Unless we expressly agree otherwise, the third-party professional provides their service independently and may have their own terms, regulatory obligations and fees.

You should review those terms before instructing them.

29. Complaints

We want to provide a high standard of service.

If you are unhappy with our service, please raise the issue with us as soon as possible so that we have an opportunity to address it.

Complaints should be sent to:

Email: team@campusandlegal.co.uk

Please include:

• Your name

• Your matter reference, if applicable

• What has happened

• What you would like us to consider

We will acknowledge the complaint and aim to provide a substantive response within a reasonable period.

Where a particular adviser, service or third-party professional is subject to an external regulatory complaints scheme, we will provide information about that scheme where applicable.

Not every Campus & Legal service will necessarily fall within the jurisdiction of the Legal Ombudsman or another legal-services complaints body.

30. Standard of Service

Where you are contracting with us as a consumer, services will be provided with the standard required by applicable consumer law, including the requirement to exercise reasonable care and skill.

Nothing in these terms excludes or restricts rights that cannot lawfully be excluded.

31. Liability

We are responsible for losses that are a foreseeable consequence of our breach of contract or failure to exercise the standard of care required by law.

We are not responsible for losses caused by matters outside our reasonable control or by information that was materially inaccurate or withheld from us, except where the law provides otherwise.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

In particular, these terms do not exclude liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of rights that cannot lawfully be excluded

• Any other liability that cannot legally be limited

Nothing in these terms affects your statutory consumer rights.

32. Intellectual Property

Unless otherwise stated, the content of the Campus & Legal website belongs to Swift Justice Ltd or is used with permission.

This includes:

• Written content

• Branding

• Graphics

• Guides

• Templates

• Website design elements

You may use website material for your own personal, non-commercial purposes.

You may not reproduce, sell, commercially exploit or represent our material as your own without permission.

Documents specifically prepared for you may be used by you for the purpose for which they were supplied.

33. Acceptable Use of the Website

You must not knowingly:

• Attempt to interfere with the operation of the website

• Introduce malicious software

• Attempt unauthorised access to systems or data

• Use the website for unlawful purposes

• Misuse forms or communication systems

• Submit deliberately false or harmful material

We may restrict access where reasonably necessary to protect the website, our users or our systems.

34. Third-Party Links

Our website may contain links to other websites or services.

A link does not necessarily mean that we endorse the organisation or its services.

We are not responsible for the content, availability or privacy practices of independent third-party websites.

35. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

The Privacy Policy explains:

• What information we collect

• Why we use it

• How it may be shared

• How long it may be retained

• Your data protection rights

Please read the Privacy Policy alongside these terms.

36. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will appear on our website.

Changes will not retrospectively alter the agreed terms of existing paid work unless:

• The change is required by law

• The change does not materially disadvantage you

• We agree the change with you

Where an important change affects ongoing work, we will communicate it where appropriate.

37. Severability

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

38. No Waiver

If we do not immediately enforce a provision of these terms, that does not mean that we have waived our right to enforce it later.

39. Governing Law

These Terms & Conditions and any dispute arising from them are governed by the law of England and Wales.

If you are a consumer, nothing in this section removes any mandatory legal protections or jurisdictional rights available to you under applicable law.

40. Contact Us

Questions about these Terms & Conditions can be sent to:

Swift Justice Ltd
Trading as Campus & Legal
Company Registration Number: 15792717
Registered in England and Wales
Registered Office:

2B Strathmore Gardens
London
N3 2HL

Email: team@campusandlegal.co.uk