Overview:
Students enter into contracts every day, from accommodation and courses to subscriptions, services and private agreements. When something goes wrong, it may not always be obvious whether you have a legal right to a refund, compensation or payment.

Campus & Legal helps students understand contracts, financial disputes and consumer rights. We can review agreements, correspondence and evidence, explain your legal position and help you decide whether to negotiate, complain or pursue a claim.

Support can include:

• Contract disputes

• Refund disputes

• Course and tuition fee issues

• Consumer rights

• Unfair contractual terms

• Misrepresentation

• Services that were not provided as agreed

• Deposits and advance payments

• Subscription and membership disputes

• Money owed to you

• Small claims and County Court disputes

• Disputes with businesses and service providers

• Private agreements and financial arrangements

A financial dispute does not always need to become complicated. We can help you understand what the agreement says, what evidence matters and the most practical way to pursue or defend your position.

Our Approach

We start by understanding what has happened, reviewing contracts, correspondence and financial evidence and identifying the key issues. We then explain your position clearly and help you decide what action makes sense.

Our advice is practical and focused on what can actually be done next.

How It Works

1. Tell Us What Happened Send us a short explanation of the problem and any relevant documents.

2. We Review Your Case We assess the facts, evidence, relevant rules and any important deadlines.

3. Understand Your Options We explain where you stand and the different routes available to you.

4. Decide What Happens Next Depending on the issue, we can help with complaints, negotiations and small claims responses or other formal action.

Clear Fees

We believe students should understand the likely cost before deciding how to proceed.

Where possible, we offer fixed-fee services for defined pieces of work such as document reviews, written advice, appeals, complaints and drafting.

The scope and fee will be agreed before work begins.

No Win, No Fee

Some cases may be suitable for a no win, no fee arrangement.

This may be available for eligible claims where there is a potential financial recovery, subject to an assessment of the merits, evidence, value and risks of the case.

Not every matter will qualify, but we will explain the available funding options clearly before you decide whether to proceed.

What We Review

Depending on the issue, this may include:

• Relevant correspondence

• Contracts or agreements

• University or workplace policies

• Decisions and outcome letters

• Evidence submitted by either side

• Photographs, screenshots or records

• Important dates and deadlines

• Previous complaints, appeals or responses

We focus on the documents that actually matter to the issue.

Practical Advice

Legal problems are rarely just about what the law says.

We also consider timing, cost, evidence, the outcome you want and the practical consequences of taking action.

The aim is to give you enough information to make an informed decision.

Support at Different Stages

You do not need to instruct us for the entire matter.

We can help with a specific stage, such as reviewing a decision, advising on your options, drafting a response or preparing a formal submission.

Where appropriate, we can also provide more ongoing support.

Early Advice Matters

Some disputes have strict refund, chargeback and court deadlines.

Getting advice early can make it easier to preserve evidence, understand the relevant procedure and avoid missing an important opportunity to act.

A Joined-Up Approach

Student problems do not always fit neatly into one area of law.

A financial dispute may also involve housing, university or consumer issues. Where issues overlap, Campus & Legal considers the wider picture rather than looking at each problem in isolation.

Outcome Focused

Our focus is not simply on identifying legal issues.

We look at what you are trying to achieve and the most practical route towards that outcome, whether that involves resolving the issue informally, challenging a decision, negotiating or considering formal proceedings.